Executive Customer Contact Exchange US

OCTOBER, 2016

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Personalize, Digitize & Monetize Your Customer Services

The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact. 

The Exchange has worked with customer services experts to design an agenda that is tailor made for decision makers within the customer contact field. Join our experts and many more to ensure your contact strategies are as sharp as possible.

Overall, the Exchange will tackle how to streamline internal functions to optimize operations and maximize employee engagement whilst reducing costs and increasing profit. The following are key areas we will consider at the Exchange:

  1. Understanding your customers through the various customer feedback channels where they can express satisfaction, or dissatisfaction to improve overall customer experience - Find Out More

  2. Creating a customer centric multi-channel business to give customers the freedom they need, and employees the clarity they seek to understand the customer journey - Find Out More

  3. Digitizing contact center functions to ensure a seamless customer experience and increase first contact resolution - Find Out More

Space is limited to just 70 senior executives so please inquire today to find out if you qualify to attend. You can also download the information pack to find out more.


Sponsors & Exhibitors
Silver Plus Sponsors
Genesys
TPG Telemanagement
Videodesk
Silver Sponsors
[24]7
Firstsource
Inbenta
Sitel
WalkMe
Bronze Sponsor
GC Services
2015 Sponsors Included:
Aptean
CBE Companies
Conversocial
Interactions
iQor
ISON BPO
Lithium
MHI Global
Salemove
Thunderhead
Verint
Vocalabs
VPI
WalkMe
Media Partners
Independent Research Partner
Forrester
2015 Media Partners Included:
Call Center IQ
CRMXchange
CX Network
Loyalty Magazine
Mobile Innovation Magazine

2015 Speakers Included

Ingrid Lindberg
Founder
Chief Customer
US Cellular
Nancy Fratzke
Senior Director Customer Care Centers
US Cellular
Duke Energy
Gayle Lanier
SVP Customer Services
Duke Energy
Disney
Bob Simmonds
Senior Vice President, Worldwide Travel Operations
Disney
Wells Fargo
George Larribas
EVP
Wells Fargo
American Express
Doris Daif
Head of American Express Digital Customer Experience
American Express
Tim Genovese
VP Guest Experience & Brand Consistency
IHG
Build-A-Bear Workshop, Inc.
Brian Sawyer
Senior Managing Director - Digital
Build-A-Bear Workshop, Inc.
Forrester
Tony Costa
Senior Analyst
Forrester
McDonald's
Melody Roberts
Senior Director Experience Innovation
McDonald's
Walgreens
Maher Mourad
Director, Contact Center - Customer Care Operations
Walgreens
Erie Insurance
Troy Peterson
Vice President Customer Care
Erie Insurance

Exchange Gallery

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